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| Insurance claims procedure
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here to e-mail the After Sales Department |
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| 1) The procedure for making an insurance claim under the Marine Transit Insurance depends on the value of the claim. An estimate for repair or replacement is thus always required as soon as possible. |
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A) If the value is over £2500 (or equivalent) a full Insurance Survey by a Lloyds Agent is always required.
B) If the value is under £2500 the formal survey is not required. |
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| When arranging the survey, please explain to the Agent that the claim will be processed in London. If at all possible, the report should therefore be produced in English, even though the local language may be French or other. |
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| 2) A claim will be settled quickly, and without argument, if a few basic rules are followed: |
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A) Always act promptly and tell us that there is a problem immediately. This can be done by telephone, fax, Email or letter. We do not need full details at this stage – simply an outline of the problem.
B)
Having informed us, please write or fax immediately to the shipping or transport company concerned, holding them responsible for the loss or damage. The address is shown on the Bill of Lading. This should be done within two days of receipt of the vehicle.
C) Follow the instructions that are printed on the reverse of the Insurance Certificate. This document is always sent ahead of the vehicle by courier.
D)
Please be careful when collecting documentation in support of the claim. When the Certificate requires the Original of a document, a copy will not be accepted.
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| 3) We have found from experience that it is better for clients to submit their claims through us. This permits us to help in the documentation process, to provide accurate costing for re-supply of stolen items, and in some cases to provide the Insurance Company with additional information which may not be available to the client. Please use this service freely. |
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4) In a case of theft, always report the matter to the local police, even if they cannot help directly. The act of reporting is useful to the insurance company in later action. |
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| Check list for claims |
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| 1) Claim immediately on the Carrier, Port Authorities or other Bailee for any missing package. |
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| 2) In no circumstances, except under written protest, give clean receipts when goods are in doubtful condition.
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| 3) When delivery is made by container, ensure that the container and its seals are examined immediately by their responsible official. If the container is delivered damaged or with the seal broken, or with seals other than those shown on the shipping documents, make a note to this effect on the delivery receipt, and keep all defective or irregular seals for future identification.
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For rail deliveries to former Soviet Countries, ensure that you request an original railway protocol called “Коммерческий акт СМГС“ from the Railway Station Chief at the final railway station. |
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| 4) If any damage becomes apparent when the container is opened, stop the unloading immediately and call for a formal inspection or survey by the carrier or his representative. Ensure that photographs are taken of the vehicles inside the container, paying particular attention to the securing straps and wheel blocks. A claim on the carrier should be initiated as soon as possible, in writing, with copy to TGS.
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| 5) If damage was not apparent at time of receipt, but is noted later, always report the damage to the carrier in writing as quickly as possible.
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| Documents required |
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1) Original Certificate of Insurance.
2) Original or Copy Shipping Invoice, together with shipping specification and/or weight notes.
3) Original Bill of Lading and/or other contract of carriage.
4) Survey Report or other documentary evidence to show the extent of loss or damage.
5) Landing account and weight notes at final destination.
6) Correspondence exchanged with the Carriers and other parties (e.g. Port Authorities) regarding their liability for the loss or damage.
7) Copy of Police Report if available |
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We hope that your vehicle(s) and goods will always be delivered in good condition, but if they are not, please follow these guidelines, and the insurance claim should be processed quickly and without any argument. |
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If in doubt or in need
of advice, please contact:
Kevin Roper
After Sales Manager
Tel: +350 200 59123
Fax: +350 200 70465
E-mail: kevin.roper@toyota-gib.com |
Gayle Grech
After Sales Assistant Manager
Tel: +350 200 59171
Fax: +350 200 70465
E-mail: gayle.grech@toyota-gib.com |
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