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| Insurance claims procedure |
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| 1. The procedure for making
an insurance claim under the Marine Transit Insurance depends
on the value of the claim. An estimate for repair or replacement
is thus always required as soon as possible. |
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| a) If the value is over
£1,000 (or equivalent) a full Insurance Survey by
a Lloyds Agent is always required. |
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| b) If the value is under
£1,000 the formal survey is not required. |
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| When arranging the survey,
please explain to the Agent that the claim will be processed
in London. If at all possible, the report should therefore
be produced in English. |
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| 2. A claim will be settled
quickly, and without argument, if a few basic rules are
followed: |
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| a) Always act promptly and
tell us that there is a problem immediately. This can be
done by telephone, fax, e-mail or letter. We do not need
full details at this stage - simply an outline of the problem. |
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| b) Having informed us, please
write or fax immediately to the shipping or transport company
concerned, holding them responsible for the loss or damage.
The address is shown on the Bill of Lading. |
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| c) Follow the instructions
that are printed on the reverse of the Insurance Certificate.
This document is always sent ahead of the vehicle by courier. |
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| d) Please be careful when
collecting documentation in support of the claim. When the
Certificate requires the original of a document, a copy
will not be accepted. |
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| 3. We have found from experience
that it is better for clients to submit their claims through
us. This permits us to help in the documentation process,
to provide accurate costing for re-supply of stolen items,
and in some cases to provide the Insurance Company with
additional information which may not be available to the
client. Please use this service freely. |
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| 4. In a case of theft, always
report the matter to the local police, even if they cannot
help directly. The act of reporting is useful to the insurance
company in later action. |
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| Check list for claims |
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| a) Claim immediately on
the Carrier, Port Authorities or other Agent for any missing
package. |
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| b) In no circumstances,
except under written protest, give clean receipts when goods
are in doubtful condition. |
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| c) When delivery is made
by container, ensure that the container and its seals are
examined immediately by their responsible official. If the
container is delivered damaged or with the seal broken,
or with seals other than those shown on the shipping documents,
make a note to this effect on the delivery receipt, and
keep all defective or irregular seals for future identification. |
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| d) Apply immediately for
survey by the carrier's representative if any loss or damage
is apparent, and claim on the carriers for any actual loss
or damage found at that survey. |
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| e) If damage was not apparent
at time of receipt, always give notice in writing within
three days of delivery. |
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| Documents required |
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a) Original Certificate
of Insurance.
b) Original or Copy Shipping Invoice, together with shipping
specification and/or weight notes.
c) Original Bill of Lading and/or other contract of carriage.
d) Survey Report or other documentary evidence to show the
extent of loss or damage.
e) Landing account or delivery note and weight notes at
final destination.
f) Correspondence exchanged with the Carriers and other
parties (e.g. Port Authorities) regarding their liability
for the loss or damage.
g) Copy of Police Report if available. |
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| We hope that your vehicle(s)
and goods will always be delivered in good condition, but
if they are not, please follow these guidelines, and the
insurance claim should be processed quickly and without
any argument. |
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Eddie Davies
After Sales Manager
Tel: +350 200 59128
Fax: +350 200 46262
E-mail: edward.davies@toyota-gib.com
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