| |
 |
| |
|
| |
| |
| After
Sales Overview |
|
| |
| TGS believes that supplying
a vehicle only represents a small part of the relationship between
you the customer and TGS. For this reason, we are happy to respond
to any problems which may occur after the vehicle has arrived at
its end destination and take great pride in the level of satisfaction
which many of our customers have shown as a result of our efforts. |
| |
| Toyota designs and produces vehicles
with a variety of specifications, in order to meet vehicle operating
and environmental conditions throughout the world. |
| |
| When you buy Toyota products you
get peace of mind, knowing that they are renowned for their strength,
reliability and safety. This peace of mind is further enhanced by
the knowledge that, should your TGS vehicle prove defective in the
first 12 months or 20,000km of ownership - whichever comes first
- it will be fully covered by Toyota's worldwide warranty. |
| |
| With over 10,500 service locations
in 160 countries, Toyota cares about service after the sale. In
Africa alone there are over 400 service shops manned by over 4,000
service technicians to keep your vehicles running efficiently and
economically. The Toyota Family works really closely together as
the table below demonstrates in order to provide full after sales
service for the vehicles supplied by TGS, leading to very high levels
of customer satisfaction. |
| |
| TGS |
CONSIGNEE |
LOCAL
TOYOTA DISTRIBUTOR |
TGS |
|
|
|
|
|
|
|
|
| 1 |
Receipt of order |
4 |
Receipt of documents |
7 |
Pre-delivery inspection |
10 |
Spare parts back-up |
| 2 |
Vehicle preparation |
5 |
Clear customs |
8 |
Issue warranty booklet |
11 |
Technical assistance |
| 3 |
Shipment |
6 |
Take vehicle to
Toyota distributor |
9 |
Warranty application
|
12 |
Advice and guidance |
|
| |
| TGS are the only European
stockist of general specification Toyotas with access to the global
after sales service network. Full Toyota warranty and after sales
service will be provided with the vehicles supplied by TGS matching
that offered by the local Toyota Distributor. Pre-delivery inspection
(PDI) and the application of Toyota Warranty will be carried out
by the local Toyota Distributor. The distributor will also issue
the Toyota warranty booklet and will carry out a free 1,000km service. |
| |
| |
