il est indispensable de remplir les cases marquées avec un astérisk*are mandatory Dear Customer Kaizen is the Japanese term for "improvement" or "change for the better" and refers to a philosophy that focus upon continuous improvements in design, manufacturing and engineering. Toyota Gibraltar Stockholdings also applies this continual improvement approach to ensure product development and improvements are foremost in our thinking and, since we value our customer's comments and suggestions, we would like to involve you in the process. Since you have now had your vehicle for a few months, we would appreciate your feed-back on the way in which it has performed in the field. We attach a short survey for your completion, and would be very grateful for any comments, good or bad. If you would prefer to have one of our team speak to you by telephone, please let us have a number, and we will call you. Nom: Adresse e-mail: Titre d'emploi: Organisation: Pays d'appel : a) Vehicle & Accessories:   Are you satisfied with your purchase? Yes No Are the vehicle's specifications correct for the intended vehicle use? Yes No Was the vehicle provided with the correct options to allow it to work properly under your local conditions? Yes  No Your comments please: b) Preparation Of The Vehicle:   Are you satisfied with the quality of TGS options that were fitted to your vehicle? Were they fitted as you expected? Yes  No Your comments please: c) Transportation: _   Did we keep you well informed throughout the delivery? Yes  No Did the vehicle arrive in a good condition and as scheduled? Yes  No Your comments please: d) Vehicle's delivery at destination: _   Were the shipping line's transit agents helpful? Yes  No Your comments please: e) Documentation: _   Were our documents OK and did you receive them on time? Yes  No Your comments please: f) Warranty application by your local Toyota dealer: _   Were the warranty terms and conditions clear and were you happy with the local distributor's services? Yes  No Your comments please: g) Handling of Claims: _   If your consignment suffered during transit (damage or theft), was your claim handled efficiently? Yes  No Were you informed of what was happening and what was needed throughout? Yes  No Your comments please: h) General Communication: _   If you made contact with us at any stage (e-mail, phone or fax), did you obtain a courteous and efficient response? Yes  No Your comments please: i) Marketing: _   Where did you hear about TGS? Word of mouth Our Website Blogging sites Our vehicles in the field Publications Exhibitions Promotional Goods Other Please specify:   Any specific reason(s) why you chose TGS as your supplier? Yes   No If yes, please specify:     We hope you will pass on any comments or suggestions that are positive or negative so we can use them to inmporve our service for all future users. We thank you in advance for your continued support. Kind Regards, The TGS Team