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| Freight and Logistics | |
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| The TGS Freight Department is responsible for ensuring that your vehicles are delivered using shipping lines that not only offer a service that is fast and efficient, but also cost effective. With delivery times being of prime importance for the majority of organisations operating in developing countries, our freight dept has focused its attention on services from Mediterranean ports that are within easy reach of Gibraltar. From our extensive research and experience, we have identified the key market leaders within the freight industry and are confident that we work with suppliers offering a first class service to worldwide destinations. | |
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| In order to maintain a high level of customer service, the freight department is split into two key areas. The first deals with freight suppliers and involves daily contact with regard to sailing schedules, freight bookings and pricing on new and existing routes. Sailing schedules are automatically received on a weekly basis and our computer system is updated to reflect the latest sailings. Once a vehicle order has been processed, a computer generated freight booking is sent to the respective shipping line and they are requested to confirm acceptance of our booking within 24 hours. With our suppliers understanding the importance of their role within our business, they realise that up-to-date information is a vital ingredient to the smooth running of our operation and consequently any alterations to our bookings are passed on immediately and the customer advised accordingly. The second function of the department is in the after sales area. Although it is important to offer a product at a competitive price, we recognise that it is equally important to deliver within the specified time period and be in position to advise you of the whereabouts of your vehicle at any given time. With transit times to certain destinations taking up to 7-9 weeks and involving combination shipment by sea and road transport, it is important that we have control of all shipments. For this reason, we have established a computer driven vehicle tracking system which allows us to monitor the journey of your vehicle and keep you informed of its location and status. Once a freight booking has been established with the shipping line, you are informed about the key stages of the shipping schedule in the form of a shipping update. The key stages of the journey are as follows: |
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| A. The day that the vehicle leaves Gibraltar. | |
| B. The day we receive confirmation that the vehicle has left the first port. | |
| C. Five days prior to arrival at final destination if sailing is expected to take longer than five days. | |
Once we receive confirmation that your vehicle has been delivered and you confirm that all is in order, we carry out a critical analysis of the transit of your vehicle with a view to reducing transit times and improving the quality of our service wherever possible. With a constant flow of information from our suppliers, which in turn is passed on to our customer, the key to our success is that we remain in total control of all shipments. Our Freight Department is constantly striving to locate more economical and speedier ways - without compromising the quality of service - to transport your vehicles to the required destinations. |
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