Quality Control Team

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Quality Control Survey

Workshop Quality Control Team

With over 300 vehicles being shipped by TGS every month, the need for quality control inside the workshops is very clear. TGS is now spending an average of 12 hours of workshop time on every vehicle as the demand increases for vehicles which are ready to be deployed from the very first day of their arrival in country.

Quality is ensured by our extremely busy team of workshop and service controllers. Not only are they checking that workmanship meets all quality criteria, they are also closely involved with the establishment and improvement of fitting procedures which ensures that the same job is done to the same high standard throughout our workshops time and time again.

We know from our contacts with customers that our workshop capability is one of the key measures of customer service – the quality of our workshops is achieved through great teamwork and the application of high standards.

Team members

Michael Mauro
Assistant Sevice Manager

Michael joined the company in 2005 after completing 22 years service with the Royal Gibraltar Regiment as a Warrant Officer. His organisational skills and experience with the mechanics and 4WD vehicles have proven particularly useful.

As an Assistant Service Manager he plans and organises the daily tasks of all 4 TGS workshops and the pre-delivery inspection.

Michael is responsible for liaising with the Freight department to ensure vehicles can meet the tight deadlines for shipping and also with the vehicle preparation department to ensure all vehicles are cleaned and moved to the frontier on the correct date. He is also in charge of the administration of the workshops staff

Ian Gomez
Workshop Controller

Ian has been with TGS just over 3 years.
He is the Workshop Controller at workshop 4, and looks after a team of 10 mechanics. He liaises directly with the Assistant Service Manager and keeps a close eye on the monthly productivity figures for all workshops. He helps to ensure that all vehicles meet their tight preparation deadlines. This involves coordinating the delivery of all vehicle options, accessories and spares before the mechanics receives the vehicle, so that there are no delays when the vehicles come through the workshop. Ian and his team of 10 at workshop 4 are well aware of the crucial part that teamwork plays in their everyday working environment - without teamwork the careful preparation of vehicles with extremely demanding deadlines would not be possible.

In his spare time Ian enjoys swimming, water-polo and collecting pin badges.

Mark Link
Assistant Technical Support Manager

Mark joined TGS back in 1996 and has been with the company for 11 years. Starting as a mechanic he was then promoted to workshop foreman. Three years ago we was given the role of Quality Controller. His current job title is Technical Support Manager and his main task is to ensure that all fitters follow the same fitting procedures for each accessory thus ensuring a quality standard. On a day to day basis, he is checking on the work that the fitters are doing on the vehicles and helping them out with any problems that they might have.

Mark gets involved in helping out the sales team and after sales team with technical questions which crop up in their direct dealings with customers. In addition to this, Mark is also called up when testing is carried out on the fitting of new accessories.

Mark is married with 2 children and likes to work on motorbikes in his free time.

Lee Mena
Workshop Quality Controller

Joined the Bassadone group as an apprentice mechanic in 1992.

With the increased need for technical staff in the export department he then joined TGS as a fitter in the workshops.

After many years fitting accessories according to customer requirements, Lee was transferred to Quality Control department in 2004 and tasked with the job of to ensure TGS quality was as required. Lee’s principal task involves the final inspection of all the vehicles that pass through the 5 different workshop locations. On a monthly basis this will entail the inspection of more than 300 vehicles. No vehicle is allowed to be taken for final shipment without the seal of approval from Lee.

Lee is married and enjoys playing hockey in his spare time. He is a goalkeeper for one of the local teams.

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